Frequently Asked Questions
We take great pride in the craftsmanship of our sheets and expertise of our manufacturing team. As such, we provide a lifetime warranty on all of our sheets. If your sheets ever pill, rip, or fray, simply give us a shout and we’ll repair it. If a repair is impossible, we will replace the item free of charge.
Our lifetime warranty does not cover damage caused by normal use, improper care, neglect, or the natural breakdown of materials over time.
All of our King and Cali King Core Sets come pre-bundled with King Sized pillowcases. What you can do to make sure you receive standard size pillowcases instead is to place your order with a king sized set and then shoot an email to firstname.lastname@example.org with the order number and the Customer Experience team will make sure to swap those pillowcases for you to standard size.
Unlike many sheet brands we don’t use any artificial wrinkle-free chemicals in our sheets. Like any 100% cotton products, your sheets will naturally wrinkle but your sheets will wrinkle less and less with every wash and use, but we recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.
Yes , we also sell only flat sheets and fitted sheet
The Operations team is a bit backed up due to the influx of holiday orders. If all of the items you purchased are in stock, you’ll receive a shipping confirmation email with tracking information within about 2-3 business days. If you purchased an item that is currently out of stock, you’ll receive this confirmation of shipment as soon as all of the items are available.