Terms and Conditions

These terms and conditions (“Terms”) apply to the website and all other online properties (“Site”) operated by Aanya Linen . “User(s)”, “you” or “your” shall mean the person(s) visiting and/or accessing the Site in any capacity. “Released Parties” shall mean Aanya Linen and its officers, employees, agents, partners, and licensors.

The use of the Site, including the purchase of any Products is subject to the following Terms, please read these Terms carefully. By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. We provide the Site in order to enable you to browse and purchase Our products and services (“Products”). The terms “Products” and “Services” are hereinafter used interchangeably and refer to the use of the Site to browse and purchase our  products.

1. PRIVACY

We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

2. ELECTRONIC COMMUNICATION

When you visit the Site, or send us e-mails, you are communicating with us electronically. Also, when you place an order as a guest or by registering on the Site, you are accepting the Terms. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

3. ELIGIBILITY

Although, no part of the Site is restricted/unlawful to access for persons under the age of 18 (eighteen) years, however if you are under the age of 18 (eighteen) years, you may use the Site only with the involvement of a parent or guardian.

If you use the Site on behalf of someone else (such as your child), you represent and warrant that you are authorised, expressly or by implied consent, by such individual to (i) accept these Terms on such individual’s behalf, and (ii) agree to be bound by these Terms on behalf of such individual.

If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization. Aanya Linen reserves the right to deny access or use of the Site and the Products to anyone at any time in our sole and absolute discretion.

4. COPYRIGHT

Images of people, places and/or products posted on this Site are either the property of Aanya Linen or our licensors. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials together, with Marks, (“Aanya Linen Content”) is the property of Aanya Linen or its licensors, partners or affiliates and is protected by Indian and international copyright laws. The compilation of this Site is the exclusive property of Aanya Linen and is protected by Indian and international intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us.

5. TRADEMARKS

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are our intellectual property, or the other respective owners of such Marks who we may have licensed such Marks from. You shall not display or reproduce the Marks in any manner without the prior written consent of Aanya Linen, and you shall not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

6. LIMITED LICENSE AND SITE ACCESS

We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form, any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

7. FEES AND PAYMENTS; SHIPPING

Prices:
The price for Products available for purchase through the Site will be displayed to you on the Site. Any applicable taxes will be communicated to you before you place an order. There is no charge for standard shipping.

Payments:
The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, debit cards and net banking as detailed on the applicable payment screen. You may also finance your purchase of Products through different financing institutions, as may be detailed on the payment screen.

Shipping:
The Products will be shipped upon receiving order confirmation from you and upon receipt of price in case of prepaid orders. When you place an order for Products through the Site, the Products will be shipped to the address you designate as the “Shipping Address” during the check-out process, provided that such Shipping Address is serviceable by us. The serviceability of a location by us can be verified by entering the relevant PIN code on the Site. The title and ownership in products shall remain with us until delivered to you at the Shipping Address. In case of any damage to the product after delivery, the same shall be on your account and we shall not be liable for any such damage except as provided in the terms of warranty, return and refund.
If your order is lost or damaged during the delivery process due to a fault of Aanya Linen or of the logistics partner, we will employ our best efforts to work with you and the carrier to retrieve your shipment or to replace the damaged product.

8. REFUNDS AND RETURNS; CANCELLATION

Warranty:
Your Aanya Linen Products are covered by different warranty periods. If there is an issue with your product, then please review the warranty conditions associated with each product here (“Product Warranty”) and please click here to contact us. The Product Warranty is incorporated by reference into these Terms. To the extent there is a conflict between the terms of the Product Warranty and these Terms, the terms of the Product Warranty will prevail with respect to Products purchased from Aanya Linen.

Returns:
If you want to return any of the Products that have a valid return policy after your receipt of that particular product as mentioned on the product listing page, then please follow the process detailed below. The time limits for such returns or replacement shall be as mentioned on the respective product’s listing page and is hereby incorporated into these Terms by reference. Return shipping within India is free. You may cancel an order anytime prior to shipment.

ProductReturns:
If you want to return your Products within the allowed time limit after your receipt, please click here to contact us. to arrange a return pick-up. The following conditions also apply to Product returns:

  • Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors, except such defects that have been reported to us along with return request and confirmed by our representative);
  • Products shipped outside of the India are not eligible for return;
  • Customers may return a maximum of two (2) units of a particular Product per initial order, validated by a customer name or shipping address (i.e., please try a Product first—we are happy to send you more later!);
  • For Products eligible for No-Questions-Asked return policy like the 100 days trial for some of our mattress products, if at least one Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 100-night trials on subsequent orders of that particular Product.

You may choose to seek a replacement of the product returned by you or a refund of the price paid by you, as per the Product Warranty

Refund Mode and Duration:
Once your refund has been initiated, you will be required to share your official email address and bank account details with us, upon request over email or other communication. After sharing the above details, you will receive a refund initiation confirmation and you will receive the amount back in your account, within 5 working days of us receiving the required details. In case of orders paid by cash at the time of delivery, we will not provide refund in cash and the refund amount will be transferred electronically to your bank account, details of which will be sought in the aforesaid manner.

Out of Stock:
We endeavour to ensure that all products listed on the Site are available in stock for dispatch to you. However, in case this in not available for any reason, we will contact you and give you the option to exchange, delay or cancel the order based on your convenience. Any refund availed under this provision shall be as per the terms specified above.

9. CONTENT YOU SUBMIT TO AANYA LINEN

From time to time, Aanya Linen may allow you to post reviews, comments, photos, or similar materials on the Site (collectively, “Reviews”). We welcome your comments regarding our Products and services, including our Site. However, any Reviews you submit to Aanya Linen must not harass, slander, malign, libel, defame, illegally threaten Aanya Linen, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

By posting a Review on the Site, you hereby grant Aanya Linen an unrestricted, assignable, sublicensable, perpetual royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform on a through-to-the-audience basis, create derivative works from, and otherwise use and exploit (collectively, “Use”) all Reviews you post to the Site, for any purpose, including promoting and marketing Aanya Linen and the Products. You further grant Aanya Linen a royalty-free license to Use the name, image, and likeness of any person identifiable in any Review you post to the Site. By posting a Review, you waive any and all rights of publicity, privacy or any other rights of a similar nature, in addition to any moral rights you may have in your Review. Except for materials provided to you by Aanya Linen through the Site, you represent, warrant, and covenant that (a) you either are the sole and exclusive owner of Reviews that you post to the Site, or you have all rights, licenses, consents, and releases that are necessary to grant to Aanya Linen the rights in your Reviews as contemplated under the Terms, and (b) the Reviews you post to the Site do not (i) infringe, misappropriate or violate the rights of any party or entity, including a third party’s patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy or other intellectual property or proprietary rights, (ii) constitute or result in defamation, libel, slander, or the violation of any applicable law or regulation (including, without limitation, restrictions on obscenity, child pornography, wiretap laws or other similar restrictions on nonconsensual recording, or otherwise), or (iii) require Aanya Linen to obtain any licenses from or make any payments in any amounts to any third party throughout the world.

No Objectionable Content:
You agree to not submit Reviews that: (a) are or could be interpreted to be infringing, defamatory, libelous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by Aanya Linen in its sole discretion applying all reasonable standards of societal norms; or (b) introduce viruses, time-bombs, worms, cancel bots, Trojan Horses and/or other harmful or malicious code.

Monitoring:
Aanya Linen has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Aanya Linen has no obligation to display or post any Reviews. Aanya Linen, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

10. USE OF THE SITE

You agree to use the Site only for its intended purpose. You must use the Site in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the Site are prohibited. You shall not, unless authorised by us under an agreement:

    • attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Site, user accounts, or the technology and equipment supporting the Site;
    • frame or link to the Site without permission;
    • use data mining, robots, or other data gathering devices on or through the Site;
    • post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
    • disclose personal information about another person or harass, abuse, or post objectionable material;
    • sell, transfer, or assign any of your rights to use the Site to a third party without our express written consent;
    • post advertising or marketing links or content, except as specifically allowed by these Terms;
    • use the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, and other liability to Aanya Linen or others; or
    • access the Site from a jurisdiction where it is illegal or unauthorized.

11. LIABILITY

You expressly understand and agree that the Released Parties will not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Aanya Linen has been advised of the possibility of such damages), resulting from:

(a) the use or the inability to use the site;

(b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services obtained or messages received or transactions entered into through, from, or as a result of the site;

(c) unauthorized access to or alteration of your transmissions or data;

(d) statements or conduct of any user or third party on the site;

(e) your reliance on content made available by us; or

(f) any other matter relating to the site.

To the fullest extent possible by law, the released parties’ maximum liability arising out of or in connection with the Site or your use of Aanya Linen content, regardless of the cause of action (whether in contract, tort, breach of warranty, or otherwise), will not exceed INR 1000/- (Rupees Thousand only).

We will not be deemed to be in breach of contract or of these Terms as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, epidemic, pandemic (including the Covid-19 pandemic), strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, or road traffic problems.

You agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (a) your use of or reliance on any third-party content, (b) your use of or reliance on any Aanya Linen Content, or (c) your breach of these Terms. We will provide notice to you promptly of any such claim, suit, or proceeding.

 12. DISPUTE RESOLUTION

These Terms and the relationship between you and Aanya Linen will be governed by the laws of Madhya Pradesh, India without regard to its conflict of law provisions. You and Aanya Linen agree to submit to the exclusive jurisdiction of the Courts in Indore for any disputes relating to your use of the Site.

13. INDEMNIFICATION

You hereby indemnify to the fullest extent Aanya Linen from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these terms.

14. SEVERABILITY

If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

15. VARIATION OF TERMS

Aanya Linen is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.

16. ASSIGNMENT

Aanya Linen is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.

17. ENTIRE AGREEMENT

These terms constitute the entire agreement between Aanya Linen and you in relation to your use of this website and supersede all prior agreements and understandings.

18. GOVERNING LAW & JURISDICTION

These terms will be governed by and interpreted in accordance with the laws of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in India for the resolution of any disputes.